PlasticCardID

Help & FAQ

Answers to the most common questions. Still stuck? Use the contact details in the footer and we will help.

Yes, you can contact our operations manager, Russ Smith at 949-951-3023 or by e-mail at info@plasticardid.com

We send artwork to you to sign off on and make any changes on before we start printing. If the printed cards are different than the signed off artwork or defective, we will rerun the job at no cost. If the printed cards are the same as the signed off artwork, Plastic Card ID will not receive any returns.

If the printer supplies are defective, you may return them for a full refund within 30 days. If these items are returned and they are not defective, there will be a 15% restocking fee accessed to your account.

We warrant all of our products and services to be free of defects and in working order for 30 days from the time of purchase.

We provide a toll free phone number for support to help you successfully learn the software to be able to create templates to print your own designed plastic cards.

We have a trained technical staff that has been able to get everyone anywhere in the USA up and running with our phone support.

You must provide us with camera ready art. This can be obtained by contacting a local graphic artist in your phone book.

Your artwork should be print-ready artwork in CMYK color mode, at 300 dpi. Acceptable file types include:
  • .psd (Adobe Photoshop)
  • .pdf (Adobe PDF)
  • .eps
  • .tiff
  • .ai

We print standard credit-card-sized cards, also known as CR80 cards, with dimensions of 3.375? x 2.125?. Our cards are 30mil thick, which is the thickness of a standard credit card. We can print any size plastic card. We can also print any type of plastic cards used, like proximity cards, plastic postcards, mailers, cards with key tags attached, or just key tags alone.

We can print your plastic cards for you or provide plastic card printers so you can print your own cards. We offer supplies for the card printers as well. Our business centers on plastic card printing and personalization.

What our customers say

“Thank you Russ, it’s been a pleasure working with you. Next year we’ll have more time!”
Natasha Alveshire Natasha AlveshireFerrari Club of America
“As usual, you provided supplies quickly and got me tech support when I needed it. I sure appreciate that. I got the ribbons yesterday, printed 2,000 cards, and shipped today. I can always count on you for service and support. I’m also pretty impressed with the Evolis Primacy. For a modestly priced printer, it does a good job. It’s reliable, rarely hiccups, and prints 180 cards/hour.”
Matt Brenner Matt Brenner
“We received the cards today and in my opinion, they are the best cards we’ve ever ordered. I will be sharing them with our employees and I’m sure they will love them. I will refer people to you if they are in need of cards.”
Carmen Wolfkiel Carmen Wolfkiel225 Trade Group
“Hey! They arrived and look amazing!! Thank you guys again for all your hard work for us!”
Brittney Bennett Brittney BennettLords and Ladies Salon
“I got our package yesterday. They came out AMAZING! I can’t thank you enough for helping me pull this project together so quickly and making sure it got to us in time.”
Missy Cobbett Missy CobbettXpedition Enterprises
“I just wanted to take a minute to thank you for the great job you did printing our cards. They arrived in time for the opening of our 2021 season, and we love them! They are printing nicely, adding a lovely touch to our season pass concept. We would definitely recommend your company to others! Thank you again!”
Rosanna Huffman Rosanna HuffmanQuiet Harmony Ranch
“I just wanted to let you know how much I appreciate your service. We received more cards than we expected. That was great! Great doing business with you.”
Nancy Bailey Nancy BaileyNAACP
“The badges arrived today…thanks so much, they look great!”
Will Nolan Will NolanParent Project Muscular Dystrophy
“Thanks again for helping us create awesome Gift Cards. They arrived today just like you said they would and are better than we hoped for. Have a great weekend!”
Brad Handel Brad HandelEvery Man Jack
“Received the cards, they look great! Thank you for your time and patience, I’m sure my associates will be ordering more from you as well.”
Eric McRoy Eric McRoyKey Realty
“Great experience dealing with you & your company. Wanted to thank you for the experience. Out of curiosity, what type of printer do you guys use on these cards?”
Charrae Trocki Charrae TrockiSigns365
“I just received our order today and wanted to say thank you! They came out perfect! I will be using/recommending you in the future.”
Caz Lucidi Caz LucidiDigital Graphic Imagery